Shipping & Returns
Please allow 1-3 business days for normal order processing, and 1-5 business days during sales. We ship all standard orders using USPS. Accessory shipping is a flat fee of $5 and all other packages are $9. Once processed, you will receive a confirmation email with tracking information. All liability is on USPS once the package has been accepted by their system.
Expedited shipping is available via UPS Second Day Air and will be calculated at checkout. Please allow 1 business day processing time (ex: if you place your order Wednesday, it will ship out latest by Friday). If needed sooner, please contact us.
For orders shipping to Canada and the UK, you have a choice of USPS First Class Package International (7-28 days shipping time, no insurance) or DHL.
All other international orders items are shipped via DHL and shipping is calculated at checkout. Please allow 1-3 business days for your order to be fulfilled. Some countries may not be accepting packages due to Covid-19 right now. In that case, we will notify and refund you.
Please note that the customer is responsible for all duties and taxes. Tracking information is included for all orders. All international orders are final.
Exchanges and Returns
We want you to be 100% satisfied with your order! To initiate an exchange or return, please send us an email at email@example.com within 7 calender days of delivery and include your order number. Any exchange or return after 7 calender days will not be accepted.
All items must be in perfect unused, unwashed condition. We reserve the right to deny any exchanges or returns that do not meet our standards. You are responsible for the cost of exchange/return shipping except in the rare case of defective items and we strongly suggest using a shipping method that comes with tracking and/or insurance. We can only issue refunds once the item is back in our hands.
All sample sale purchases are final. Please allow extra processing time during sample sales due to order volume. No price adjustments.
Our sample sale does not include seconds (imperfect textiles), only bandanas from past collections that we are retiring. Normal variations are to be expected and celebrated due to the handmade nature of our goods.